Return of Online Purchases www.olightbeauty.com
Only products purchased on www.olightbeauty.com can be exchanged or refunded and this within a maximum of 30 days. Products must be new, in their original packaging and unopened.
For any exchange and refund, please contact us at [email protected] to receive your return coupon.
O’LIGHT supervises the return activities of customers and if we detect or consider excessive or potentially fraudulent return activity, the customer at the origin of this activity can be informed in writing that O’LIGHT ‘will no longer accept any return from him/her.
All returns are subject to validation and approval at the discretion of O’LIGHT.
Return shipping costs are paid by the customer unless the return is necessary due to an error on our part in that case the costs will be covered by O’LIGHT.
Returns must be made by mail, and please allow two weeks for your return to be processed. A confirmation email will be sent to you once the return has been processed. Your financial institution may take longer to record the transaction.
A refund will be made according to the same method of payment used.
How to return your item by mail
Follow these three easy steps to return your items by mail. :
Step 1: Send us email to [email protected]
Step 2: You will then receive a return coupon which you will need to print and paste on the box.
Step 3: Ship the return package.
Pack the item (s) to be returned in the original product box and in the O’LIGHT packaging (if possible). Otherwise, pack your return item in a well-padded envelope or box to avoid damage during shipping. Stick the label to the package and send it by a postal service. A confirmation email will be sent to you once the return has been processed.
Returns must be received within 30 days of the date of purchase.
Items shipped to OLIGHT outside of the return periods will not be refunded or exchanged.
* O’LIGHT In-store purchases *
Please see the exchange and refund policy for the store where you purchased your product.